EYFS Resources; Returns Policy

1. Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in the United Kingdom, excluding the Channel Islands.

This policy does not affect any statutory rights you may have such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000.

2. Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

a. we receive the returned product within 30 days following the date of receipt of the product; 

b. the returned product is unused, in its original packaging with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

c. you comply with the returns procedure set out below; and

d. none of the exclusions set out below apply.

3. Returns procedure

In order to take advantage of your rights under this returns policy, you must:

a. Use the returns form included on the back of your invoice.

b. Please tell us the reason you are returning the product, as this really helps us to improve our service to you.

c. Obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against lost post.

d. Products returned under this policy must be sent to:

The Totem Pole
Returns Department
Birch Lodge
Belton Woods Hotel
Grantham
NG32 2LN

e. You will be responsible for paying postage costs associated with returns under this policy.
 
If you are returning an item, or order, with a value above £50 please contact us to discuss the ways in which you can return the order. If the error was ours, we’ll refund the full cost of returning the product to us.

4. Exclusions

The following kinds of products may not be returned under this policy:

a. food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

b. DVDs, CDs and other audio or video or audio-visual recordings;

c. computer software (whether on CD-ROM, DVD-ROM or otherwise);

d.  newspapers, periodicals, magazines or similar products;

e. toiletries and cosmetics;

f. any product made to your specification;

g. any product made to order;

h. gift vouchers

5. Refunds

We will send you a refund for the full price of any product properly returned by you to us in accordance with the terms of this returns policy excluding the original delivery charges and the costs of returning the product to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

6. Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

a. we will not refund or exchange the product;

b. we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

c. if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

About us

Our full name is Early Years Experiences Limited trading as The Totem Pole. 

Our registered office and principle trading address is Birch Lodge, Belton Woods Hotel, Grantham, Lincolnshire NG32 2LN. 

Our company registration number is 6931655.

Our email address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Our VAT number is 977822466.